Privacy Policy

Popular Holidays respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights you have in relation to your personal information. Please read this Privacy Policy carefully. By using the Popular Holidays website, contacting us, submitting an enquiry, subscribing to our communications, or making a booking with us, you acknowledge that your personal information may be processed as described in this Privacy Policy. This Privacy Policy is intended to apply to the Popular Holidays website, online services, enquiries, bookings and other interactions with us.

1. About Popular Holidays

For the purposes of applicable data protection legislation, the organisation responsible for your personal information is:

Popular Holidays

Registered company name : PRHHOLIDAYS LTD
Trading as name : POPULAR HOLIDAYS (https://popularholidays.co.uk/)
Registered address : SUITEA 82 JAMES CARTER ROAD MILDENHALL SUFFOLK UNITED KINGDOM, IP287DE
Email: admin@popularholidays.co.uk
Telephone: 02046180696

Where this Privacy Policy refers to “Popular Holidays”, “we”, “us” or “our”, it means the relevant Popular Holidays entity responsible for processing your personal information. Where required by applicable law, we will identify the relevant data controller or other responsible entity at the time your information is collected.

2. Our Data Protection Responsibilities

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

We aim to ensure that personal information is:

• Processed lawfully, fairly and transparently;

• Collected for specified and legitimate purposes;

• Limited to information that is necessary for those purposes;

• Accurate and kept up to date where appropriate;

• Retained only for as long as reasonably necessary; and

• Protected against unauthorised access, loss, misuse, alteration or disclosure.

      We do not sell your personal information to third parties.

3. Information We May Collect

Depending on how you interact with Popular Holidays, we may collect different types of personal information.

Information you provide directly

This may include:

• Your name and title;

• Date of birth, where required for travel arrangements;

• Gender where required by a travel supplier or booking process;

• Postal address;

• Email address;

• Telephone or mobile number;

• Travel preferences;

• Destination and holiday preferences;

• Departure airport;

• Intended travel dates;

• Number of travellers;

• Rooming preferences;

• Meal and dietary requirements;

• Special requests;

• Passport or identity-document information where required to arrange travel;

• Visa-related information where necessary;

• Travel insurance information;

• Emergency contact information;

• Information relating to your booking or enquiry;

• Correspondence you have with us;

• Information contained in documents you provide;

• Payment-related information necessary to process a transaction; and

• Marketing preferences.

You should take care when entering information into free-text fields or uploading documents. Please do not provide personal or sensitive information unless it is necessary for the purpose for which you are contacting us.

Information relating to other travellers

If you provide personal information about another traveller, such as a family member or travelling companion, you should ensure that you have the appropriate authority to provide that information and that the individual has been informed, where required by law, about how their information will be used.

Information collected through our website

When you visit or use our website, we may collect information such as:

• IP address;

• Browser and device information;

• Operating system;

• Approximate location derived from technical information;

• Pages and content viewed;

• Searches and interactions with our website;

• Dates and times of visits;

• Referring websites;

• Website performance information;

• Error and diagnostic information; and

• Information collected through cookies and similar technologies.

We may also record information about how you interact with our online forms, booking tools, enquiry forms and other digital services.

Communications

If you contact us by telephone, email, online form, live chat or another communication channel, we may retain details of your communication and our response.

Telephone calls may be recorded where permitted by law, for example for training, quality assurance, security, dispute resolution or service improvement. Where required, we will provide appropriate notice.

4. Information We Receive From Other Sources

Where lawful and appropriate, we may receive information about you from third parties.

These sources may include:

• Airlines, hotels, tour operators and other travel suppliers;

• Payment service providers;

• Booking platforms and technology providers;

• Marketing and advertising partners;

• Fraud-prevention providers;

• Publicly available sources;

• Social-media platforms;

• Business partners; and

• Individuals acting on your behalf.

We will only use information obtained from third parties where we have a lawful basis to do so.

5. Special Categories of Personal Information

Some information may be considered special category personal information under data protection legislation.

In connection with a holiday or travel arrangement, this could include information concerning:

• Medical conditions or disabilities;

• Serious allergies;

• Dietary requirements that reveal health information;

• Religious or philosophical requirements; or

• Other information that falls within a legally protected special category.

We will only collect or use such information where it is necessary and where an appropriate legal condition for processing applies.

For example, information may be required to arrange suitable accommodation, meals, assistance, accessibility requirements, insurance, visas or other aspects of your travel arrangements.

You should only provide special category information where it is relevant and necessary.

6. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries;

• Preparing holiday quotations;

• Processing and administering bookings;

• Arranging flights, accommodation, transfers, excursions and other travel services;

• Communicating important information about your booking;

• Processing payments and refunds;

• Dealing with changes, cancellations and complaints;

• Arranging travel documents or visa-related services where applicable;

• Providing customer support;

• Meeting accessibility, dietary or other special requirements;

• Contacting emergency contacts where genuinely necessary;

• Detecting and preventing fraud or other unlawful activity;

• Maintaining records;

• Improving our website, products and services;

• Analysing customer preferences and website usage;

• Conducting customer surveys;

• Managing competitions and promotions;

• Sending marketing communications where permitted and, where required, where you have provided consent;

• Complying with legal and regulatory obligations;

• Protecting our business, customers and systems; and

• Establishing, exercising or defending legal claims.

  7. Our Legal Bases for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Contract

We may process information where it is necessary to enter into or perform a contract with you, including arranging and administering your holiday.

Legal obligation

We may process information where necessary to comply with a legal or regulatory requirement.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. Examples may include improving our services, protecting our systems, preventing fraud, managing customer relationships and defending legal claims.

Consent

Where required, we may rely on your consent, for example for certain types of direct marketing or processing particular categories of information. Where we rely on consent, you may withdraw it at any time. Withdrawal of consent does not affect processing carried out before withdrawal.

8. Marketing Communications

If you have agreed to receive marketing communications, we may contact you about:

• Holiday offers;

• Destinations;

• New products and services;

• Promotions;

• Newsletters;

• Brochures; and

• Other travel-related information.

You can unsubscribe from marketing communications at any time.

You can usually do this by selecting the unsubscribe option in a marketing email or by contacting us at: admin@popularholidays.co.uk

Please note that opting out of marketing communications will not prevent us from sending important service messages relating to a booking or transaction.

9. Who We Share Your Information With

We may disclose personal information where necessary and lawful.

Depending on your circumstances, recipients may include:

• Airlines and other transport providers;

• Hotels and accommodation providers;

• Tour operators;

• Destination management companies;

• Transfer and excursion providers;

• Travel insurance providers;

• Visa and immigration service providers;

• Payment processors;

• Technology and IT service providers;

• Customer service providers;

• Email and communications providers;

• Website and analytics providers;

• Fraud-prevention and security providers;

• Professional advisers;

• Auditors and insurers;

• Government departments and regulatory authorities;

• Law enforcement agencies; and

• Other suppliers involved in delivering the travel arrangements you purchase.

We require service providers acting on our behalf to process personal information only in accordance with applicable contractual and legal requirements.

We do not sell your personal information.

10. Disclosure Required by Law

We may disclose personal information where we believe that disclosure is necessary to:

• Comply with a legal or regulatory obligation;

• Respond to a lawful request from a government authority or law enforcement body;

• Prevent or investigate fraud or other unlawful activity;

• Protect the rights, property or safety of Popular Holidays, our customers or others; or

• Establish, exercise or defend legal rights.

  
  11. International Transfers

Travel arrangements frequently involve organisations located outside the United Kingdom.

As a result, your personal information may need to be transferred to, accessed from, or stored in another country where this is necessary to arrange or provide your travel services.

Where a restricted transfer of personal information is made under applicable UK data protection law, we will take appropriate steps to ensure that the transfer is lawful and that an appropriate level of protection is maintained.

Depending on the circumstances, this may include:

• Transferring information to a country recognised as providing an adequate level of protection;

• Using appropriate contractual safeguards, including the UK International Data Transfer Agreement or UK Addendum where applicable;

• Applying other legally recognised safeguards; or

• Relying on a permitted legal exception where the relevant requirements are satisfied.

Travel suppliers located overseas may also process information in the country where your holiday takes place.

12. Payment Information

When you make a payment, your payment information may be processed by a third-party payment service provider. Where appropriate, payment information is transmitted directly to the relevant payment provider rather than being stored by Popular Holidays. We do not generally retain complete payment-card details unless there is a lawful and necessary reason to do so. Payment processing is subject to the terms and privacy policies of the relevant payment service provider.

13. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may help us:

• Operate and secure the website;

• Remember preferences;

• Understand how visitors use our website;

• Measure website performance;

• Improve functionality;

• Analyse traffic; and

• Where permitted, personalise content or marketing.

Some cookies are necessary for the website to function, while others may be optional.

Where required, we will request your consent before placing non-essential cookies on your device.

Further information about the cookies we use, including how to manage your preferences, can be found in our Cookie Policy.

 14. Website Analytics

We may use analytics and similar technologies to understand how visitors interact with our website.

This information may include pages visited, searches performed, device information, approximate location, browser information and other technical information.

Analytics information may be combined into statistical or aggregated reports so that we can understand website performance and customer trends.

Where information is anonymised so that individuals can no longer reasonably be identified, it may be used for statistical or analytical purposes without being treated as personal information.

15. User-Generated Content

If you voluntarily submit reviews, photographs, comments, testimonials or other content to Popular Holidays, we may use that content for the purpose for which it was submitted and, where applicable, in accordance with the terms that apply to that submission. Please do not submit photographs or personal information relating to another person unless you have the appropriate permission to do so.

16. Third-Party Websites

Our website may contain links to third-party websites, including travel suppliers, payment providers, social-media platforms and other external services. These websites operate independently from Popular Holidays. We are not responsible for the privacy practices, security, content or policies of third-party websites. We recommend reviewing the privacy and cookie policies of any external website you visit.

17. Data Security

We take reasonable technical, organisational and administrative measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Unlawful processing;

• Alteration;

• Destruction; and

• Inappropriate disclosure.

Access to personal information is restricted to people and organisations that need it for legitimate business or service-delivery purposes. No method of transmitting or storing information can be guaranteed to be completely secure. If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

18. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained will depend on factors including:

• Whether you have made a booking;

• The nature of the services provided;

• Legal and regulatory requirements;

• Accounting and tax obligations;

• Dispute-resolution requirements;

• Fraud-prevention requirements;

• The establishment or defence of legal claims; and

• Whether you have agreed to receive marketing communications.

When personal information is no longer required, we will securely delete it, anonymise it, or otherwise dispose of it in accordance with our retention procedures.

19. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal conditions, you may have rights including:

• The right to request access to your personal information;

• The right to request correction of inaccurate or incomplete information;

• The right to request deletion of your information;

• The right to request restriction of processing;

• The right to object to certain processing;

• The right to object to direct marketing;

• The right to data portability where applicable;

• The right to withdraw consent where processing is based on consent; and

• Rights relating to certain automated decision-making and profiling.

These rights are not absolute and may be subject to legal exceptions.

20. Accessing or Correcting Your Information

If you would like to request a copy of the personal information we hold about you, or believe that information we hold is inaccurate, please contact us.

We may need to verify your identity before responding to a request.

Please contact: admin@popularholidays.co.uk

We aim to respond to valid data protection requests within the period required by applicable law.

21. Direct Marketing Objections

You have the right to object to the use of your personal information for direct marketing.

If you no longer want to receive marketing communications, you can unsubscribe using the relevant unsubscribe facility or contact us directly.

Stopping marketing communications will not affect essential communications relating to existing bookings or services.

22. Complaints

If you have concerns about how Popular Holidays handles your personal information, please contact us first so that we have the opportunity to investigate and resolve your concern.

You also have the right to complain to the relevant data protection supervisory authority.

For organisations subject to UK data protection law, this may be the Information Commissioner’s Office (ICO).

Further information is available from the ICO’s website:

Information Commissioner’s Office

If you are located outside the United Kingdom, you may also have the right to contact the data protection authority in your country.

23. Children

Our services are primarily intended for adults.

We do not knowingly collect personal information from children for marketing purposes without appropriate consent or another lawful basis.

Where children are travelling as part of a family or group booking, information about them may be collected where necessary to arrange and administer the travel services.

24. Automated Decision-Making and Profiling

We may use automated technologies for purposes such as website analytics, fraud prevention, advertising measurement or personalisation.

Where applicable law provides you with rights in relation to solely automated decision-making that produces legal or similarly significant effects, we will provide the protections required by law.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

When we make material changes, we will take reasonable steps to draw them to your attention.

The latest version will be published on our website.

26. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to understand how your information is being used, please contact us:

Popular Holidays

Registered company name : PRHHOLIDAYS LTD

Trading as name : POPULAR HOLIDAYS (https://popularholidays.co.uk/)

Registered address : SUITEA 82 JAMES CARTER ROAD MILDENHALL SUFFOLK UNITED KINGDOM, IP287DE

Email: admin@popularholidays.co.uk

Telephone: 02046180696